build a better custom home

Our experience with H-E Homes has been exceptional. We have built homes previously in the suburbs but we knew building downtown would bring new challenges. Andrew and Scott walked us through the process from start to finish. They were transparent about issues and costs so there were no unwelcomed surprises. H-E Homes truly delivers a custom building experience. They were as involved in selections as we asked them to be and provided credible advice so that our house fits well in the neighborhood and quickly became home. The routine check-in and updates kept us informed during the process and they continue to find new ways to enhance the customer experience with online tools and quality organizers. H-E Homes doesn’t disappear when they hand over the keys. They continue to check in and have an excellent warranty program. We highly recommend H-E Homes, Andrew, Scott, Aaron, and the rest of their team.

The details of our custom H-E Home came together beautifully, and we are in awe of the space created for our family. We had never built a home before, and we spent a lot of time looking at re-modeling our current home or buying an existing home before deciding to build in the downtown area. We wanted a home that was a mix of modern and traditional, and HE homes was able to understand that vision and bring it to life. From our first inquiry, their responsiveness and flexibility in meeting times demonstrated that they wanted an opportunity to earn our business.

The H-E Homes team understands that building a home can be a stressful and emotional process, and they worked to make the process as seamless as possible.  They alleviated some of the stress of building a new home, by making themselves readily available to walk through each step of the building process. Their efforts included but were not limited to things like, meeting us at different vendor locations, responding promptly to text, providing weekly phone updates, and showing up at our rental apartment after business hours to measure a custom light fixture so that it could be installed properly. When there were unexpected bumps during the process, the HE Homes team helped us find solutions that we loved as much, if not more, than the original plans. We consistently felt like our satisfaction was important to them, and they truly wanted us to love the home. No detail was too small, and we could not be happier with the results of our new home.

We appreciate the attention you continue to give to our project. We find your approach to be a breath of fresh air in this very changed business climate.

Andrew met with myself and my clients and patiently explained every part of construction, from the lot acquisition process down to every single finish that H•E offers. He was very professional with a deep knowledge of the construction process, especially when it comes to the complex task of re-development in the downtown Indianapolis area. It’s very technical to redevelop an existing downtown lot–from permits, to lot restriction requirements, to knowing where municipal easements are located–some of which were installed over a century ago, before record-keeping was a requirement of the burgeoning city of Indianapolis–Andrew has the ability to navigate clients through the entire process seamlessly. As a realtor, I understand how complex this process is–and Andrew is one of the best in the industry.

My husband and I met Andrew to tour one of the H•E properties recently. We’d fallen in love with an exterior with one of their homes driving by it each day in our current neighborhood, and we wanted to take a look at a more modern aesthetic. We were thrilled with the interior we were shown, and even more engaged by Andrew’s ability to customize the design in an affordable way that would work specifically for our family’s needs. H•E’s approach to building modern designed homes with an emphasis on energy efficiency for families is unique and, frankly, overdue in the downtown neighborhood. We’re thankful to see some new style come to the area.

Number one, your company has great service, great feedback, and a great follow up – the responsiveness has been exceptional. The home designs are really strong, which is what had us looking at the company. These homes, the efficiency, and the attitude is doing great things.  Your methodology and clarity is right on target, and the advantage of having that transparency was not found anywhere else.

We love watching your great company build these amazing homes on our street and surrounding area!  We love how what you are doing has caused the other existing homes to start getting remodeled as well.  My home I bought 2 years ago on this street has doubled in value already!  LOVE IT!  It is so exciting!

As a realtor, it’s important to be able to have good communication with the people that you bring your clients to. In my experience with H•E Homes they’ve always made sure to make me a part of the process in working with my clients and are very quick to respond. I’ve been extremely pleased with the quality of product they offer and the value you get for the money.

Andrew offered some of the best customer service that I have ever received in the industry. The level of communication, organization and quality that H-E homes offers puts them far above their competition. If you are thinking of building a home downtown your first and only stop should be with H-E homes. Their level of professionalism and response time blew me away. Unfortunately, due to funding issues we were not able to build with them, however, I look forward to working with them on future projects as our funding becomes available.